Contact

You can contact Disclosure Scotland by phone, email or post.

Phone

Due to a high volume of disclosure applications, we are dedicating extra resource to process applications.

To do this we are changing our helpline opening hours.

Our helpline will be closed on Thursdays from 10 July 2025. 

Revised helpline hours

0300 020 0040

The phone line is open:

  • Monday to Wednesday 9am to 4pm
  • Friday 9am to 3.30pm

Find out about call charges.

Email

Disclosure application queries

If you have a question about your disclosure or the progress of an application, email response@disclosurescotland.gov.scot.

Please note - we can only respond to customer enquiries if you provide the following information:

  • application reference number
  • customer name
  • date of birth
  • current address

If you're a countersignatory (CSG) please include your CSG number.

Providing this information will help us respond to you as quickly as possible. Without this information we cannot share information about a specific application. 

Finance queries

Email DSfinanceops@disclosurescotland.gov.scot 

Queries about a Disclosure Scotland referral

Email customerengagement@disclosurescotland.gov.scot

Questions about registering your organisation with Disclosure Scotland

Email dsapregistration@disclosurescotland.gov.scot

Training or workshop queries

Email DSworkshop@disclosurescotland.gov.scot 

Disclosure (Scotland) Act 2020 queries

Email disclosureact@disclosurescotland.gov.scot

To make a complaint or give feedback

Email DSfeedback@disclosurescotland.gov.scot 

Address

Disclosure Scotland

PO Box 250

Glasgow

G51 1YU

The Disclosure Scotland office is not open to the public.

Follow

X (formerly Twitter): @DisclosureScot

Facebook

LinkedIn

Instagram

YouTube

Threads

Media enquiries

Send media enquiries to DSwebteam@disclosurescotland.gov.scot 

Monday to Thursday 9am to 4pm, and Friday 9am to 3:30pm.

For enquiries outside of these times, we’ll respond as soon as possible the next working day.

Freedom of information

You can use the Scottish Government’s Freedom of Information process to request Disclosure Scotland information.

Gov.scot has guidance on how to submit a Freedom of Information request.

Ask for your personal data

For information on how we manage data view our privacy statement.

You can ask for a copy of your personal data by making a Subject Access Request.

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