Contact
You can contact Disclosure Scotland by phone, email or post.
Phone
Due to a high volume of disclosure applications, we are dedicating extra resource to process applications.
To do this we are changing our helpline opening hours.
Our helpline will be closed on Thursdays from 10 July 2025.
Revised helpline hours
0300 020 0040
The phone line is open:
- Monday to Wednesday 9am to 4pm
- Friday 9am to 3.30pm
Disclosure application queries
If you have a question about your disclosure or the progress of an application, email response@disclosurescotland.gov.scot.
Please note - we can only respond to customer enquiries if you provide the following information:
- application reference number
- customer name
- date of birth
- current address
If you're a countersignatory (CSG) please include your CSG number.
Providing this information will help us respond to you as quickly as possible. Without this information we cannot share information about a specific application.
Finance queries
Email DSfinanceops@disclosurescotland.gov.scot
Queries about a Disclosure Scotland referral
Email customerengagement@disclosurescotland.gov.scot
Questions about registering your organisation with Disclosure Scotland
Email dsapregistration@disclosurescotland.gov.scot
Training or workshop queries
Email DSworkshop@disclosurescotland.gov.scot
Disclosure (Scotland) Act 2020 queries
Email disclosureact@disclosurescotland.gov.scot
To make a complaint or give feedback
Email DSfeedback@disclosurescotland.gov.scot
Address
Disclosure Scotland
PO Box 250
Glasgow
G51 1YU
The Disclosure Scotland office is not open to the public.
Follow
X (formerly Twitter): @DisclosureScot
Media enquiries
Send media enquiries to DSwebteam@disclosurescotland.gov.scot
Monday to Thursday 9am to 4pm, and Friday 9am to 3:30pm.
For enquiries outside of these times, we’ll respond as soon as possible the next working day.
Freedom of information
You can use the Scottish Government’s Freedom of Information process to request Disclosure Scotland information.
Gov.scot has guidance on how to submit a Freedom of Information request.
Ask for your personal data
For information on how we manage data view our privacy statement.
You can ask for a copy of your personal data by making a Subject Access Request.